Refund & Return Policy
Return policy
1.Eligibility for Refunds:
If you are not happy with your purchase or have received a defective item from rattanvibe, we offer easy returns! items can be returned for a replacement or a refund within 30 days of purchase, if they are unused and in their original packaging.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item sold on this website for a replacement or a refund.
Any damaged or defective item due to the manufacturing process can be returned within 30 days of purchase.
2.Non-Eligibility for Refunds:
Items need to be returned in like-new condition. Items that are damaged, dented, scratched or missing parts due to misuse or negligence may be denied a return.
3.Initiating a Refund:
To initiate a refund, please contact our customer service team within 30 days of receiving your order. You can reach us via email at info@rattanvibe.com or through our website's contact form.
Please provide detailed information about the issue with your order, including photos if applicable, to expedite the refund process.
4.Refund Process:
Once your refund request is approved, we will provide you with instructions on how to return the item(s) to us.
Please ensure that the item(s) are returned in their original packaging and condition.
Upon receiving the returned item(s), we will inspect them to verify their eligibility for a refund.
Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned item(s).
5.Shipping Costs:
Customers are responsible for covering the shipping costs associated with returning the item(s) unless the return is due to an error on our part (e.g., wrong item sent, defective item).
Original shipping costs are non-refundable.
6.Exchanges:
We currently do not offer exchanges. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item.
Refund Policy
Once the items are returned to our facility, a refund will be processed back to the original form of payment within 7-10 business days. We do not offer store credit.
Original shipping charges are non-refundable.
If there is a refund due, a credit will be issued in the original form of payment, minus any fee.
The credit may not show up until your credit card's next monthly billing cycle.
Your banking institution may require additional days to process and post refund transactions to your account once they have received the information from us.
Disclaimer
We reserve the final approval on all returns and replacements.
Returns will only be accepted with a completed RMA request via our shipping provider, within the timeframe stated.
Once your package has been received and inspected, your refund/credit will be processed within 7-10 business days.
These return policies and procedures, as well as the use of the Rattanvibe Return Shipping Labels, apply ONLY to consumers who purchased their rattanvibe product from www.rattanvibe.com.
If you have any questions please contact our customer service team here: https://www.rattanvibe.com/refund-return-policy
RATTANVIBE LIMITED
Address:Suite 4517,Unit 3A, 34-35 Hatton Garden Holborn, London
Phone: +44 7547552485
Email: info@rattanvibe.com
Updated 10-28-24