FAQ

Store Location:

• Where is the store based?
  Our store is located in UK.

Shipping:

• We offer worldwide shipping.

• Order Processing Time

We typically require 1-3 days to process orders.

• Shipping Time

  Standard Shipping

  • UK:

    4-6 days delivery

  • US:

    8-12 days delivery

  • AU

    7-15 days delivery

  • EUROPE

    6-10 days delivery

• free shipping

• Do orders come with tracking numbers?
  All orders are provided with a tracking number.

Return and Exchange Policy:

• What is the return and exchange policy?
  We offer returns and exchanges, provided the customer bears the cost of international shipping if the item is simply not to their liking. No questions asked! Additionally, we are happy to exchange items for you. If there are any quality issues, we will ship a new item free of charge. Partial refunds are available if the customer accepts items with minor issues. Customers can enjoy up to 7 days of exchange or return service after the package is delivered.

• Do we accept orders from outside the UK?
  Yes, we ship worldwide.

  please read our Returns Policy.

Payment:

• How can I pay for my order?
  You can pay via credit card on our marketplace or use PayPal.

Contact Us:

You can find us in the following ways

• Send mail to our support email : info@rattanvibe.com

• Send Message through Whatsapp by click here: Contact us via WhatsApp

• Follow our instagram from here: Rattanvibe instagram

• Follow our Pinterest from here: Rattanvibe pinterest

• Or by filling out the contact form below.

*No matter how you choose to reach out, you will get a reply within 1-2 days.

Customs and Taxes:

• Will I incur customs taxes?
  We cannot control customs taxes, but based on our experience, only a very small percentage of packages (0.03%) are taxed. We will assist you in providing the necessary paperwork to facilitate the release of your package.

• Will the price be marked down for shipping?
  Yes, we typically ship items as gifts or at a lower value.

Parcel Issues:

• What if I don't receive my parcel?
  If you do not receive your parcel within 30 days (allowing for peak season delays), we will provide a full refund.

Other Questions:

• Do you accept sponsors?
  Yes, we do. Please consider joining our affiliate program, and if you generate significant traffic, we'll not only increase your sales commission but also send you free items for review!

• Do you accept credit cards?
  Yes, we accept credit and debit cards. You can find more information at checkout.

• Do you offer wholesale/dropshipping?
  Yes, we do. We accept orders starting from 20 pieces per item and offer free shipping. For further business cooperation, please email info@rattanvibe.com.

Payment Security:

• How secure is payment on your site?
  We use Stripe & Paypal for online payment, the most trusted payment solution. These platforms offer the same level of security and fraud protection as leading payment processors. We accept Visa, Mastercard, Discover, American Express, and Diners Club